I read an article a while back about physicians' arrogance and how it results in poor patient care. And as I read, I thought that much of it translated well to the field of psychology.
Psychologists, as a rule, are an arrogant bunch.
I was lucky to be therapized, supervised, taught, and mentored into the profession primarily
by psychologists who understood respect. But I had some bad experiences, too, with arrogant supervisors that left me so scarred it took years to recover. And I'm not the only one -- I once had a prospective supervisee burst into tears when I told her I never yelled at students. Apparently she'd been yelled at through most of her grad-school career and was expecting more of the same from her practica.
We as a profession have a tendency to believe that we know it all now that we have that 'terminal' degree, and to fail to take seriously those coming up behind us. We stop being teachable. In our arrogance, we can fail to take our duties to our clients seriously, as well, resulting in everything from poor service to egregious ethical lapses. In that vein, I have seen:
- A psychologist disrupting a psychometrist's testing sessions to ask questions, obtain items from the testing room, and even to introduce another patient -- because it would have been an inconvenience to wait
- A psychologist deleting critical safety recommendation from an intern's report
- A psychologist stating he didn't need to read the new manual for a radically revised test, then disagreeing with the intern about conclusions based on new norms
- A psychologist using cheap photocopies of test materials and cutting corners in administration because s/he wasn't getting paid what s/he thought s/he was worth to do the work right
In these cases confidentiality was violated, tests were invalidated, a staff member was assaulted, a client failed a placement, and countless inaccurate conclusions went out in reports. The seriousness of these consequences would be hard to overestimate.
Arrogance can produce abuse or neglect of student interns and staff as well as of patients. I have either experienced myself or witnessed:
- Staff psychologists and professors sexually harassing students, interns, and nursing staff
- Staff psychologists attempting to influence interns' communications with site visitors from certifying bodies
- Senior psychologist telling junior psychologist, who was asking for help
with staff management problems on her unit, "Buck up, Bucko!"
- Psychologist telling intern, "[Expletive deleted] rolls downhill. And you're downhill."
- The psychologist leading a supervision group being dismissive of supervisees'
input, actively discouraging such participation as "taking over my group"
- Clinical faculty blowing off supervision appointments and seminar meetings required to meet state licensing standards and then threatening interns who complain
Needless to say, not a lot of learning can occur in such an atmosphere, and that translates into obvious gaps in the care of those students' patients down through the decades over the course of their careers. Over and above the gaps in the learning of facts and skills, such an atmosphere sets an example for students that says that patient appointments are not important to respect, patient and staff input is not valuable, rules and regulations can be bent as long as nobody knows about it, and nobody should ever report anything untoward.
Inadequate supervision of students and staff (when the arrogant psychologist just can't be bothered) translates into patient abuse going unchecked, and in patient neglect. Patients in turn are inadequately supervised or under- or mis-treated, resulting in self-injuries, untreated medical issues, assaults, suicide attempts, elopements, and deaths. I am not just speaking theoretically here, either: These things have actually taken place.
Then there's the arrogant dismissal of patients' needs and lived experiences. We have
- A psychologist commenting in reference to a severely mentally ill patient s/he deems hopeless, "I can heal the sick but I can't raise the dead!"
- A center director considering it taken as read that a person with
schizophrenia (most of the center's caseload) is incapable of participating in
hir own treatment planning
- Psychologists failing to advocate appropriately for minor clients or to support self-advocacy in adults
- Psychologist making fun of a client's parenting style
- Psychologist
blaming dead victim of domestic violence (parent of a child client) for getting into/not leaving
the relationship
This sort of attitude trickles down to other staff, students, and even clerical employees, with the bizarre end result that one clinic I worked at was actually cited in an audit for -- wait for it! -- not providing mental health care. I am not making this up.
The experience of stigma is, by the way, a known health risk. By copping an attitude that we are better than our clients (because we are thinner or healthier or more fit, better-educated or more financially well-off -- any measure seems to be fair game these days), not only are we not being helpful, we're actively making our clients' mental and physical health worse. We're putting tremendous pressure on our students and staff, who are, after all, exposed to our prejudices many more hours each week than are our clients, and we're setting terrible examples for them.
Obviously parents from different cultures, with differing parenting styles and victims of domestic violence and their children are not getting good therapy from such therapists. But there's a ripple effect. A respectful therapist working with members of such groups is going to be reluctant to be forthcoming in a team treatment setting or in clinical supervision, where the sharing of information is normally considered necessary to good treatment, lest their patient become a target.
And then there's
- Psychologists using patients to house-sit
- Psychologist using client to help pack up office at retirement
- Psychologist having intern come in to clean the office on the intern's off days
- Psychologists using students and patients to buttle parties in their homes, and
- Faculty using students to babysit.
A patient is not a servant. Neither is a grad student. And it is the height of arrogance to presume so.
I think part of the problem is that we live in a cultural climate of general disrespect. We are always attuned to matters of class and rank, to where we stand in the pecking order -- and woe betide anyone on the rungs below. And then of course there are some people who just seem, as individuals, to be particularly arrogant/disrespectful. We've all known at least a few: No one, it seems, is safe from their disdain or their verbal abuse.
Plus, with some psychologists, there's a tendency to overvalue the doctorate, to demand respect for themselves while believing it somehow frees them from the obligation to show respect for others who might be just as smart, just as knowledgeable, but who for one reason or another, lack the diploma. They seem blissfully unaware that there is often no difference in intelligence or drive between them and the therapist with a masters--or, for that matter, the parapro with the high school diploma. To a degree (if you'll pardon the pun) the difference is often only a matter of privilege: The "I'm-a-doctor-and-don't-you-ever-forget-it" crowd as often as not are people who were born on third base but think they hit a triple.
And speaking of triples, sometimes you get the triple-whammy -- a psychologist who is (1) not only a product of hir culture but who also is (2) particularly self-important and who (3) takes too much credit for the achievement of a degree which is in itself overvalued*. . . and you have someone who is especially bad for morale, disruptive to the work of the unit/practice/facility/team, and who is potentially downright dangerous to patients.
Get people like that at the top of the office heap, and they tend to run off the folks who aren't like them and hire more who are, until the whole culture of the institution, be it a huge psychiatric hospital or tiny private practice, will be disrespectful. And when that happens, patients beware!
I don't know what we can do about it, other than shout out,
- R-E-S-P-E-C-T!
- Find out what it means to me!
- R-E-S-P-E-C-T!
*Trust me, it's not all that special -- there are thousands of us in the state of Georgia alone.
